Basics

Majestic Membership

Is Feeld free?

How does Lookaround work?

Reporting fake/insulting users

Can I use Feeld on multiple devices?

Why should I become Majestic?

Majestic Membership for Android

How about privacy?

How To

How can I get a match?

How do I message people

Change my desires and interests?

How can I delete my account?

Transfer my Majestic Membership to another account?

How can I upload photos from my phone album?

See profiles of my matches again?

Change location

Enable Passcode & Touch ID

Getting Feeld notifications?

How can I undo a swipe?

Change my partner's details

Change my profile to/from couple ↔ single?

Edit profile

Troubleshooting

Majestic Membership is not recognised

​ ​My app froze during registration

Can't login to my account

App is crashing

I got charged after 7 day free trial

Some of my Facebook photos are not showing up.

Unable to send photos in conversations.

​ ​Messaging and matches are not showing up.

Suspended account

Location doesn't sync

It says "Conversation is not loaded yet"

​ ​I'd like a refund or to cancel a membership.

Nobody is around

Troubleshooting

13 articles

​ My app froze during registration

You didn't give Feeld permission to access FB friends list? Don't forget to grant Feeld permission to access your friends list on Facebook—this is a mandatory requirement. It won't be used fo...

Updated a month ago by Feeld Support

​ I'd like a refund or to cancel a membership.

If you're having a disappointing experience with us, we want to know — contact us and tell us why. If you would like to cancel your membership and get a refund, as much as we would like to as...

Updated 3 months ago by Feeld Support

​ Messaging and matches are not showing up.

Unfortunately, we are currently experiencing a nasty messaging bug in Android version. The work around is following: Go to your device settings Clear Feeld cache Re-login to Feeld We advice you to ...

Updated 3 months ago by Feeld Support

Nobody is around

Ugh..that's a bummer. There's simply not enough registered Feeld members in your proximity. Try to: Change Search radius Play around with Search settings Check if you gave Feeld permissions to use ...

Updated a month ago by Feeld Support

I got charged after 7 day free trial

It is most probably because you haven't cancelled Majestic renewal in time. Just to be safe, we advise that the cancellation be done 48-hours in advance to make sure App Store doesn't take your mon...

Updated a month ago by Feeld Support

Location doesn't sync

Sometimes your device and Feeld can get out of sync, especially if you just travelled to somewhere. Something simple you can try is to: Tap Settings → Logout Login again Location should be now upda...

Updated a month ago by Feeld Support

Suspended account

If your account was suspended it was because the community decided to kick you out. We do not tolerate nudity, offensive behaviour, fake or underage users If you feel this was a brutal mistake, we ...

Updated 3 months ago by Feeld Support

Majestic Membership is not recognised

This happens most likely because you are using a different Facebook account or you have deleted your account. Reach out to our awesome support team for a help!

Updated 3 months ago by Feeld Support

Unable to send photos in conversations.

Its seems that you may have denied Feeld to access to your photos and camera. To be able to send a picture through a direct message you have to grant Feeld the permission to access your Camera and ...

Updated 3 months ago by Feeld Support

Can't login to my account

The main reason for this error message is related to multiple Facebook accounts associated with the same Feeld account. To fix the problem follow these steps: Logout of your Facebook account in you...

Updated 3 months ago by Feeld Support

It says "Conversation is not loaded yet"

Yes, it's possible indeed. Errors are something so human, but we all hate them. Please try the following steps: Go to settings → Logout Login However, if this on Android , please keep in mind that ...

Updated 3 months ago by Feeld Support

Some of my Facebook photos are not showing up.

This is because we only allow photos which are publicly visible in your Facebook profile. However, if you recently added new public photos and they still don't appear, please try re-install the app...

Updated 3 months ago by Feeld Support

App is crashing

So so so so so sorry for the crashes! We are currently working every day(and night!) to improve both apps. We suggest you to try re-login - this usually helps! Otherwise, feel free to report anythi...

Updated 3 months ago by Feeld Support