There are some reasons why you may not be able to log in.

You are trying to log in using your email, but you are being asked to create a new account, or see an error message that your phone number is already in use

It's likely that you are trying to log in using a different email address than the one we have in our records.

Please try logging in with a different email address, or if you're convinced that you're using the right credentials, please contact us (by clicking the chat button at the bottom-right corner, or emailing us at [email protected]) and include the email address and phone number associated to your Feeld account, so we can investigate.

You have a Feeld account associated to a Facebook account but you try to log in using email

If you have created a Feeld account using Facebook, you won't be able to access it using your email without first linking it. Choosing to log in with email before connecting your Feeld account to your email address will result in a new account being created, or you will see an error message saying that your phone number is already in use.

To fix this, log in using your Facebook credentials and then connect your Feeld account to your email address. You will then be able to log in using either Facebook or email, or unlink Facebook if you only want to use your email.

You are trying to log in using the magic link you receive by email, but you're taken to a blank page

You're likely experiencing a rare bug, and here you will find how to fix this.

You are trying to log in using the magic link you receive by email, but you're taken back to the Welcome screen

You're likely experiencing a rare bug that happens when an account is linked to email and Facebook, but the associated account is deactivated or terminated. Here you can find more details about this issue, but it can only be solved by contacting our Support team (by clicking the chat button at the bottom-right corner, or emailing us at [email protected]).

You are trying to log in using Facebook, but you are being asked to create a new account, or you are logging in to the wrong Feeld account

It may be that your device is having trouble distinguishing between several Facebook profiles. 

Please try to:

  1. Log out of your Facebook account in your device Settings.
  2. Log out of your Facebook account in the Safari/Chrome browser and Incognito Tab.
  3. Log out of the Facebook app.
  4. Log in to Feeld.
  5. Enter your Facebook details through the browser popup that will open.

📮 If you're still having trouble, please contact Feeld Support by launching the messenger in the left-hand bottom corner.

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