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I've bought Pings but they don't appear in my account
I've bought Pings but they don't appear in my account
My Ping purchase has not been recognised.
Support at Feeld avatar
Written by Support at Feeld
Updated over a week ago

If you've purchased Pings but they don't appear in your account:

Sometimes it can take a little while for Pings to be applied to an account, as our servers may be processing other requests. It's best to wait a while to see if your Pings arrive before taking further action.

If it's been a while, and your purchase still has not registered on your account, you may be able to retrigger the award:

  1. Go to Settings > Pings > select the amount you bought > tap Continue, but stop before confirming on the purchase screen. Do not re-buy them.

  2. If you had an unfinished purchase, you may see a confirmation message instead of seeing again the purchase screen, or the Pings will be added after a few minutes.

❗️If you see a screen prompting you to confirm a new purchase, cancel and do not re-buy the Pings. Please send us a screenshot of the email receipt using the chat icon in the lower right corner of this screen and we'll manually add them for you.

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