If you need help with the app, or if you want to report an incident, you can contact our Support team.

Get in touch in the best way for you, and we’ll do everything we can to help

From the app:

This is the best way to contact Support, as your account details will be pre-filled when you contact us. If you choose the options that best describe your request, we will be able to understand the issue you're having at a glance, and will help us prioritise it better.

  1. Tap 'Settings'
  2. Scroll down and tap 'Help'
  3. Tap 'Contact Support'
  4. Tap 'Send us a message'
  5. Select the options that best describe your request.
  6. Send us any additional details that may help us investigate the issue you're having: screenshots, version of the Feeld app you've installed and version of your operating system. You can also send us screen recordings, but you'll need to send those via email (you'll find how below).

From a web browser:

If you can't access the Feeld app on your phone, you can also contact us from any web browser. Don't forget to include your email address, so we can answer your request.

  1. Go to https://support.feeld.co/
  2. Tap the messenger button you will find at the bottom-right corner of the website
  3. Select the options that best describe your request.
  4. Send us any additional details that may help us investigate the issue you're having: screenshots, screen recordings, version of the Feeld app you've installed and version of your operating system.
  5. To save time, include the email address linked to your Feeld account, your Feeld ID if you log in using Facebook, or details about your profile (imaginary name, age, gender and approximate location) if you log in using your Apple ID.

By email:

You can also send us your requests and suggestions to [email protected]. Don't forget to send us any additional details that may help us investigate the issue you're having:

  • Screenshots or screen recordings of the issue
  • Version of the Feeld app you've installed
  • Version of your operating system
  • The email address linked to your Feeld account, your Feeld ID if you log in using Facebook, or details about your profile (imaginary name, age, gender and approximate location) if you log in using your Apple ID.

What to expect next?

If your issue is urgent, we will get back to you as soon as we can.

Our Support team is extremely busy at the moment and we need to prioritise abuse reports, issues accessing accounts and issues with Majestic Membership and Pings while we put the right measures in place to provide a timely support for all our members. If you are experiencing any of these issues, please send us your request through the app or our Support website, selecting the appropriate options.

If you're contacting us about a different issue, we will get back to you as soon as we can, too, but it may take a bit longer.

While we understand it may be frustrating not to receive a response right away, sending multiple requests will only slow down our response time. Please only send us one request – we will get back to you as soon as we can.

Our Community Guidelines also apply to your interactions with our Support team – please be respectful. We won't tolerate rudeness and verbal aggression towards our team, and we reserve the right to exclude anyone who treats our team with disrespect from our app and community.

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