Troubleshooting

Find here the most common problems and how to solve them.

Ana avatar Evie avatar Emilio avatar
25 articles in this collection
Written by Ana, Evie, and Emilio
Search and Connections

I'm not making any Connections

What to do if you're not meeting people at Feeld.
Evie avatar
Written by Evie
Updated over a week ago

Are people seeing my profile?

What to do when you're not sure if your profile is visible.
Emilio avatar
Written by Emilio
Updated over a week ago

My location is wrong

I'm seeing people outside my location in Discover.
Emilio avatar
Written by Emilio
Updated over a week ago

My Connections have disappeared

All my chats are gone and I can't see my Connections.
Evie avatar
Written by Evie
Updated over a week ago

I lost a Connection

A Connection or chat disappeared unexpectedly.
Evie avatar
Written by Evie
Updated over a week ago

I can't open my Connection's profile

I can open some profiles, but not all.
Emilio avatar
Written by Emilio
Updated over a week ago

How can I see more people?

I cannot see new people in Discover.
Evie avatar
Written by Evie
Updated over a week ago

Why can't I tap to view my Connection's partner?

This happens when your Connection uses an old-style couple account.
Evie avatar
Written by Evie
Updated over a week ago

How do I know if my message has been delivered?

'Sent', 'Delivered', and 'Seen', explained.
Evie avatar
Written by Evie
Updated over a week ago

Why do I see people outside my age parameters in Discover?

I'm seeing people older or younger than what I'm looking for.
Emilio avatar
Written by Emilio
Updated over a week ago

I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked

The same profiles are coming up again.
Evie avatar
Written by Evie
Updated over a week ago

I've bought Pings but they don't appear in my account

My Ping purchase has not been recognised.
Emilio avatar
Written by Emilio
Updated over a week ago