Feeld

Feeld is no longer available in Russia

Support at Feeld

Find here the most common problems and how to solve them.

Troubleshooting

Reasons why you might not be able to log in.

I can't log in

How to unblock your profile if you've been blocked.

Why is my account blocked?

Minimum requirements to use the Feeld app.

I have Android 7 or below, or iOS 12 or below, on my phone. Can I use the Feeld app?

I'm getting back to the start when I confirm my email address.

I'm stuck in a login loop

What to do if you haven't received a confirmation email

I haven't received a magic link

I can't register or log in to my account when I tap the magic link I receive by email.

The magic link doesn't work

You may already have an active Feeld account.

Error: 'Your phone number is already in use'

I'm having trouble with SMS verification

I don't have access to my Facebook account

Error: 'We cannot register you. You do not fulfil registration requirements.'

Review your Facebook permissions so you can continue using Feeld.

Error: 'Check the data you're sharing with Feeld'

Registration and Login

Some members may be experiencing problems with their Chats page

When I try to start a new chat, or disconnect from a chat, nothing seems to happen

Is this different to '... has disconnected from you'?

What does it mean when it says a person has "left the chat"?

What to do if you're not meeting people at Feeld.

I'm not making any Connections

What to do when you're not sure if your profile is visible.

Are people seeing my profile?

I'm seeing people outside my location in Discover.

My location is wrong

All my chats are gone and I can't see my Connections.

My Connections have disappeared

A Connection or chat disappeared unexpectedly.

I lost a Connection

I can open and chat with some profiles, but not all.

One of my chats appears as 'Terminated', and it's not possible to send messages to it. Why?

How can I see more people?

This happens when your Connection uses an old-style couple account.

Why can't I tap to view my Connection's partner?

'Sent', 'Delivered', and 'Seen', explained.

How do I know if my message has been delivered?

I'm seeing people older or younger than what I'm looking for.

Why do I see people outside my age parameters in Discover?

I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked

My Ping purchase has not been recognised.

I've bought Pings but they don't appear in my account

Search and Connections

Troubleshooting for problems uploading photos to your profile.

I can't upload photos

I get an error when linking profiles with my partner.

I'm having trouble pairing my account with my partner's

Common Problems

What to do if you have questions or experience issues.

How can I contact support?

We really want to hear your thoughts and ideas for our app!

How can I submit a feature request?

If you need it for troubleshooting issues.

How do I find the version of my Feeld app?

I log in using Facebook. How do I find my Feeld ID? 🔍

Getting Support

Find answers and get help from Intercom Support and Community Experts