Troubleshooting

Find here the most common problems and how to solve them.

Ana avatar Evie avatar Emilio avatar +2
33 articles in this collection
Written by Ana, Evie, Emilio and 2 others
Registration and Login

I can't log in

Reasons why you might not be able to log in.
Ana avatar
Written by Ana
Updated over a week ago

Why is my account blocked?

How to unblock your profile if you've been blocked.
Support at Feeld avatar
Written by Support at Feeld
Updated over a week ago

I have Android 7 or below, or iOS 11 or below, on my phone. Can I use the Feeld app?

Minimum requirements to use the Feeld app.
Support at Feeld avatar
Written by Support at Feeld
Updated over a week ago

I'm stuck in a login loop

I'm getting back to the start when I confirm my email address.
Emilio avatar
Written by Emilio
Updated over a week ago

I haven't received a magic link

What to do if you haven't received a confirmation email
Emilio avatar
Written by Emilio
Updated over a week ago

The magic link doesn't work

I can't register or log in to my account when I tap the magic link I receive by email.
Emilio avatar
Written by Emilio
Updated over a week ago

Error: 'Your phone number is already in use'

You may already have an active Feeld account.
Emilio avatar
Written by Emilio
Updated over a week ago

I'm having trouble with SMS verification

I haven't received the verification code
Emilio avatar
Written by Emilio
Updated over a week ago

I don't have access to my Facebook account

How do I log in to Feeld?
Emilio avatar
Written by Emilio
Updated over a week ago

Error: 'We cannot register you. You do not fulfil registration requirements.'

I'm having trouble logging in.
Emilio avatar
Written by Emilio
Updated over a week ago

Error: 'Check the data you're sharing with Feeld'

Review your Facebook permissions so you can continue using Feeld.
Evie avatar
Written by Evie
Updated over a week ago
Search and Connections

When I try to start a new chat, or disconnect from a chat, nothing seems to happen

Some members may be experiencing problems with their Chats page
Craig Ede avatar
Written by Craig Ede
Updated over a week ago

What does it mean when it says a person has "left the chat"?

Is this different to '... has disconnected from you'?
Craig Ede avatar
Written by Craig Ede
Updated over a week ago

I'm not making any Connections

What to do if you're not meeting people at Feeld.
Evie avatar
Written by Evie
Updated over a week ago

Are people seeing my profile?

What to do when you're not sure if your profile is visible.
Emilio avatar
Written by Emilio
Updated over a week ago

My location is wrong

I'm seeing people outside my location in Discover.
Emilio avatar
Written by Emilio
Updated over a week ago

My Connections have disappeared

All my chats are gone and I can't see my Connections.
Evie avatar
Written by Evie
Updated over a week ago

I lost a Connection

A Connection or chat disappeared unexpectedly.
Evie avatar
Written by Evie
Updated over a week ago

One of my chats appears as 'Terminated', and it's not possible to send messages to it. Why?

I can open and chat with some profiles, but not all.
Support at Feeld avatar
Written by Support at Feeld
Updated over a week ago

One of my Connections shows as "Deactivated"

I can't dismiss this error message.
Craig Ede avatar
Written by Craig Ede
Updated over a week ago

How can I see more people?

I cannot see new people in Discover.
Evie avatar
Written by Evie
Updated over a week ago

Why can't I tap to view my Connection's partner?

This happens when your Connection uses an old-style couple account.
Evie avatar
Written by Evie
Updated over a week ago

How do I know if my message has been delivered?

'Sent', 'Delivered', and 'Seen', explained.
Evie avatar
Written by Evie
Updated over a week ago

Why do I see people outside my age parameters in Discover?

I'm seeing people older or younger than what I'm looking for.
Emilio avatar
Written by Emilio
Updated over a week ago

I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked

The same profiles are coming up again.
Evie avatar
Written by Evie
Updated over a week ago

I've bought Pings but they don't appear in my account

My Ping purchase has not been recognised.
Emilio avatar
Written by Emilio
Updated over a week ago