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Troubleshooting
Troubleshooting
Find here the most common problems and how to solve them.
+2
33 articles in this collection
Written by
Ana,
Evie,
Emilio
and 2 others
Feeld is no longer available in Russia
Written by
Support at Feeld
Updated over a week ago
Registration and Login
I can't log in
Reasons why you might not be able to log in.
Written by
Ana
Updated over a week ago
Why is my account blocked?
How to unblock your profile if you've been blocked.
Written by
Support at Feeld
Updated over a week ago
I have Android 7 or below, or iOS 11 or below, on my phone. Can I use the Feeld app?
Minimum requirements to use the Feeld app.
Written by
Support at Feeld
Updated over a week ago
I'm stuck in a login loop
I'm getting back to the start when I confirm my email address.
Written by
Emilio
Updated over a week ago
I haven't received a magic link
What to do if you haven't received a confirmation email
Written by
Emilio
Updated over a week ago
The magic link doesn't work
I can't register or log in to my account when I tap the magic link I receive by email.
Written by
Emilio
Updated over a week ago
Error: 'Your phone number is already in use'
You may already have an active Feeld account.
Written by
Emilio
Updated over a week ago
I'm having trouble with SMS verification
I haven't received the verification code
Written by
Emilio
Updated over a week ago
I don't have access to my Facebook account
How do I log in to Feeld?
Written by
Emilio
Updated over a week ago
Error: 'We cannot register you. You do not fulfil registration requirements.'
I'm having trouble logging in.
Written by
Emilio
Updated over a week ago
Error: 'Check the data you're sharing with Feeld'
Review your Facebook permissions so you can continue using Feeld.
Written by
Evie
Updated over a week ago
Common Problems
I can't upload photos
Troubleshooting for problems uploading photos to your profile.
Written by
Evie
Updated over a week ago
I'm having trouble pairing my account with my partner's
I get an error when linking profiles with my partner.
Written by
Ana
Updated over a week ago
Search and Connections
When I try to start a new chat, or disconnect from a chat, nothing seems to happen
Some members may be experiencing problems with their Chats page
Written by
Craig Ede
Updated over a week ago
What does it mean when it says a person has "left the chat"?
Is this different to '... has disconnected from you'?
Written by
Craig Ede
Updated over a week ago
I'm not making any Connections
What to do if you're not meeting people at Feeld.
Written by
Evie
Updated over a week ago
Are people seeing my profile?
What to do when you're not sure if your profile is visible.
Written by
Emilio
Updated over a week ago
My location is wrong
I'm seeing people outside my location in Discover.
Written by
Emilio
Updated over a week ago
My Connections have disappeared
All my chats are gone and I can't see my Connections.
Written by
Evie
Updated over a week ago
I lost a Connection
A Connection or chat disappeared unexpectedly.
Written by
Evie
Updated over a week ago
One of my chats appears as 'Terminated', and it's not possible to send messages to it. Why?
I can open and chat with some profiles, but not all.
Written by
Support at Feeld
Updated over a week ago
One of my Connections shows as "Deactivated"
I can't dismiss this error message.
Written by
Craig Ede
Updated over a week ago
How can I see more people?
I cannot see new people in Discover.
Written by
Evie
Updated over a week ago
Why can't I tap to view my Connection's partner?
This happens when your Connection uses an old-style couple account.
Written by
Evie
Updated over a week ago
How do I know if my message has been delivered?
'Sent', 'Delivered', and 'Seen', explained.
Written by
Evie
Updated over a week ago
Why do I see people outside my age parameters in Discover?
I'm seeing people older or younger than what I'm looking for.
Written by
Emilio
Updated over a week ago
I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked
The same profiles are coming up again.
Written by
Evie
Updated over a week ago
I've bought Pings but they don't appear in my account
My Ping purchase has not been recognised.
Written by
Emilio
Updated over a week ago
Getting Support
How can I contact support?
What to do if you have questions or experience issues.
Written by
Emilio
Updated over a week ago
How can I submit a feature request?
We really want to hear your thoughts and ideas for our app!
Written by
Emilio
Updated over a week ago
How do I find the version of my Feeld app?
If you need it for troubleshooting issues.
Written by
Emilio
Updated over a week ago
I log in using Facebook. How do I find my Feeld ID? 🔍
Written by
Evie
Updated over a week ago