Troubleshooting

Find here the most common problems and how to solve them.

26 articles in this collection
Written by Ana, Evie, and Emilio

I can't log in

Reasons why you might not be able to log in.

Written by Ana
Updated this week

Why is my account blocked?

How to unblock your profile if you've been blocked.

Written by Evie
Updated this week

I'm stuck in a login loop

I'm getting back to the start when I confirm my email address.

Written by Emilio
Updated over a week ago

I haven't received a magic link

What to do if you haven't received a confirmation email

Written by Emilio
Updated over a week ago

The magic link doesn't work

I can't register or log in to my account when I tap the magic link I receive by email.

Written by Emilio
Updated over a week ago

Error: 'Your phone number is already in use'

You may already have an active Feeld account.

Written by Emilio
Updated over a week ago

I'm having trouble with SMS verification

I haven't received the verification code

Written by Emilio
Updated over a week ago

I don't have access to my Facebook account

How do I log in to Feeld?

Written by Emilio
Updated over a week ago

Error: 'We cannot register you. You do not fulfil registration requirements.'

I'm having trouble logging in.

Written by Emilio
Updated over a week ago

Error: 'Check the data you're sharing with Feeld'

Review your Facebook permissions so you can continue using Feeld.

Written by Evie
Updated over a week ago

Common Problems

I'm having trouble pairing my account with my partner's

I get an error when linking profiles with my partner.

Written by Ana
Updated over a week ago

I can't upload photos

Troubleshooting for problems uploading photos to your profile.

Written by Evie
Updated over a week ago

Search and Connections

I'm not making any Connections

What to do if you're not meeting people at Feeld.

Written by Evie
Updated over a week ago

Are people seeing my profile?

What to do when you're not sure if your profile is visible.

Written by Emilio
Updated over a week ago

My location is wrong

I'm seeing people outside my location in Discover.

Written by Emilio
Updated over a week ago

My Connections have disappeared

All my chats are gone and I can't see my Connections.

Written by Evie
Updated over a week ago

I lost a Connection

A Connection or chat disappeared unexpectedly.

Written by Evie
Updated over a week ago

I can't open my Connection's profile

I can open some profiles, but not all.

Written by Emilio
Updated over a week ago

How can I see more people?

I cannot see new people in Discover.

Written by Evie
Updated this week

Why can't I tap to view my Connection's partner?

This happens when your Connection uses an old-style couple account.

Written by Evie
Updated over a week ago

How do I know if my message has been delivered?

'Sent', 'Delivered', and 'Seen', explained.

Written by Evie
Updated over a week ago

Why do I see people outside my age parameters in Discover?

I'm seeing people older or younger than what I'm looking for.

Written by Emilio
Updated over a week ago

I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked

The same profiles are coming up again.

Written by Evie
Updated over a week ago

I've bought Pings but they don't appear in my account

My Ping purchase has not been recognised.

Written by Emilio
Updated over a week ago

Getting Support

Contact support

How to contact Feeld support

Written by Evie
Updated this week

How do I find my Feeld ID? 🔍

Written by Evie
Updated this week