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Troubleshooting
Troubleshooting
Find here the most common problems and how to solve them.
+1
32 articles in this collection
Written by
Ana,
Emilio,
Craig Ede
and 1 other
Feeld is no longer available in Russia
Written by
Support at Feeld
Updated over a week ago
Registration and Login
I can't log in
Reasons why you might not be able to log in.
Written by
Ana
Updated over a week ago
Why is my account blocked?
How to unblock your profile if you've been blocked.
Written by
Support at Feeld
Updated over a week ago
I have Android 7 or below, or iOS 12 or below, on my phone. Can I use the Feeld app?
Minimum requirements to use the Feeld app.
Written by
Support at Feeld
Updated over a week ago
I'm stuck in a login loop
I'm getting back to the start when I confirm my email address.
Written by
Emilio
Updated over a week ago
I haven't received a magic link
What to do if you haven't received a confirmation email
Written by
Emilio
Updated over a week ago
The magic link doesn't work
I can't register or log in to my account when I tap the magic link I receive by email.
Written by
Emilio
Updated over a week ago
Error: 'Your phone number is already in use'
You may already have an active Feeld account.
Written by
Emilio
Updated over a week ago
I'm having trouble with SMS verification
I haven't received the verification code
Written by
Emilio
Updated over a week ago
I don't have access to my Facebook account
How do I log in to Feeld?
Written by
Emilio
Updated over a week ago
Error: 'We cannot register you. You do not fulfil registration requirements.'
I'm having trouble logging in.
Written by
Support at Feeld
Updated over a week ago
Error: 'Check the data you're sharing with Feeld'
Review your Facebook permissions so you can continue using Feeld.
Written by
Support at Feeld
Updated over a week ago
Common Problems
I can't upload photos
Troubleshooting for problems uploading photos to your profile.
Written by
Support at Feeld
Updated over a week ago
I'm having trouble pairing my account with my partner's
I get an error when linking profiles with my partner.
Written by
Ana
Updated over a week ago
Search and Connections
When I try to start a new chat, or disconnect from a chat, nothing seems to happen
Some members may be experiencing problems with their Chats page
Written by
Craig Ede
Updated over a week ago
What does it mean when it says a person has "left the chat"?
Is this different to '... has disconnected from you'?
Written by
Craig Ede
Updated over a week ago
I'm not making any Connections
What to do if you're not meeting people at Feeld.
Written by
Support at Feeld
Updated over a week ago
Are people seeing my profile?
What to do when you're not sure if your profile is visible.
Written by
Emilio
Updated over a week ago
My location is wrong
I'm seeing people outside my location in Discover.
Written by
Emilio
Updated over a week ago
My Connections have disappeared
All my chats are gone and I can't see my Connections.
Written by
Support at Feeld
Updated over a week ago
I lost a Connection
A Connection or chat disappeared unexpectedly.
Written by
Support at Feeld
Updated over a week ago
One of my chats appears as 'Terminated', and it's not possible to send messages to it. Why?
I can open and chat with some profiles, but not all.
Written by
Support at Feeld
Updated over a week ago
How can I see more people?
I cannot see new people in Discover.
Written by
Support at Feeld
Updated over a week ago
Why can't I tap to view my Connection's partner?
This happens when your Connection uses an old-style couple account.
Written by
Support at Feeld
Updated over a week ago
How do I know if my message has been delivered?
'Sent', 'Delivered', and 'Seen', explained.
Written by
Support at Feeld
Updated over a week ago
Why do I see people outside my age parameters in Discover?
I'm seeing people older or younger than what I'm looking for.
Written by
Emilio
Updated over a week ago
I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked
The same profiles are coming up again.
Written by
Support at Feeld
Updated over a week ago
I've bought Pings but they don't appear in my account
My Ping purchase has not been recognised.
Written by
Support at Feeld
Updated over a week ago
Getting Support
How can I contact support?
What to do if you have questions or experience issues.
Written by
Support at Feeld
Updated over a week ago
How can I submit a feature request?
We really want to hear your thoughts and ideas for our app!
Written by
Emilio
Updated over a week ago
How do I find the version of my Feeld app?
If you need it for troubleshooting issues.
Written by
Emilio
Updated over a week ago
I log in using Facebook. How do I find my Feeld ID? 🔍
Written by
Support at Feeld
Updated over a week ago