Troubleshooting

Find here the most common problems and how to solve them.

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33 articles in this collection
Written by Ana, Evie, Emilio and 2 others

Feeld is no longer available in Russia

Written by Support at Feeld
Updated over a week ago

I can't log in

Reasons why you might not be able to log in.

Written by Ana
Updated over a week ago

Why is my account blocked?

How to unblock your profile if you've been blocked.

Written by Support at Feeld
Updated over a week ago

I have Android 7 or below, or iOS 11 or below, on my phone. Can I use the Feeld app?

Minimum requirements to use the Feeld app.

Written by Support at Feeld
Updated over a week ago

I'm stuck in a login loop

I'm getting back to the start when I confirm my email address.

Written by Emilio
Updated over a week ago

I haven't received a magic link

What to do if you haven't received a confirmation email

Written by Emilio
Updated over a week ago

The magic link doesn't work

I can't register or log in to my account when I tap the magic link I receive by email.

Written by Emilio
Updated over a week ago

Error: 'Your phone number is already in use'

You may already have an active Feeld account.

Written by Emilio
Updated over a week ago

I'm having trouble with SMS verification

I haven't received the verification code

Written by Emilio
Updated over a week ago

I don't have access to my Facebook account

How do I log in to Feeld?

Written by Emilio
Updated over a week ago

Error: 'We cannot register you. You do not fulfil registration requirements.'

I'm having trouble logging in.

Written by Emilio
Updated over a week ago

Error: 'Check the data you're sharing with Feeld'

Review your Facebook permissions so you can continue using Feeld.

Written by Evie
Updated over a week ago

Common Problems

I can't upload photos

Troubleshooting for problems uploading photos to your profile.

Written by Evie
Updated over a week ago

I'm having trouble pairing my account with my partner's

I get an error when linking profiles with my partner.

Written by Ana
Updated over a week ago

Search and Connections

When I try to start a new chat, or disconnect from a chat, nothing seems to happen

Some members may be experiencing problems with their Chats page

Written by Craig Ede
Updated over a week ago

What does it mean when it says a person has "left the chat"?

Is this different to '... has disconnected from you'?

Written by Craig Ede
Updated over a week ago

I'm not making any Connections

What to do if you're not meeting people at Feeld.

Written by Evie
Updated over a week ago

Are people seeing my profile?

What to do when you're not sure if your profile is visible.

Written by Emilio
Updated over a week ago

My location is wrong

I'm seeing people outside my location in Discover.

Written by Emilio
Updated over a week ago

My Connections have disappeared

All my chats are gone and I can't see my Connections.

Written by Evie
Updated over a week ago

I lost a Connection

A Connection or chat disappeared unexpectedly.

Written by Evie
Updated over a week ago

One of my chats appears as 'Terminated', and it's not possible to send messages to it. Why?

I can open and chat with some profiles, but not all.

Written by Support at Feeld
Updated over a week ago

One of my Connections shows as "Deactivated"

I can't dismiss this error message.

Written by Craig Ede
Updated over a week ago

How can I see more people?

I cannot see new people in Discover.

Written by Evie
Updated over a week ago

Why can't I tap to view my Connection's partner?

This happens when your Connection uses an old-style couple account.

Written by Evie
Updated over a week ago

How do I know if my message has been delivered?

'Sent', 'Delivered', and 'Seen', explained.

Written by Evie
Updated over a week ago

Why do I see people outside my age parameters in Discover?

I'm seeing people older or younger than what I'm looking for.

Written by Emilio
Updated over a week ago

I'm still seeing profiles in Discover or Who Likes You that I've already liked or disliked

The same profiles are coming up again.

Written by Evie
Updated over a week ago

I've bought Pings but they don't appear in my account

My Ping purchase has not been recognised.

Written by Emilio
Updated over a week ago

Getting Support

How can I contact support?

What to do if you have questions or experience issues.

Written by Emilio
Updated over a week ago

How can I submit a feature request?

We really want to hear your thoughts and ideas for our app!

Written by Emilio
Updated over a week ago

How do I find the version of my Feeld app?

If you need it for troubleshooting issues.

Written by Emilio
Updated over a week ago

I log in using Facebook. How do I find my Feeld ID? 🔍

Written by Evie
Updated over a week ago