Why is my account banned?

If you're a legitimate user and you've been banned, you've probably been reported by other Feeld members.

Sometimes the reports we receive are non-specific or unclear, and if you receive enough reports your account may get banned. To protect our community, we automatically ban accounts that are repeatedly reported until we can review these accounts. However, we will work with you to unban your account if you haven't breached any of our guidelines intentionally.

Some of the reasons why other Feeld members may report your account:

• Your profile has a blank description.

• You don't have any photos featuring your face. You don't have to show your face if you don't feel comfortable doing so, but your profile is more likely to be reported and banned automatically.

• You have no photos on your profile, or photos of low resolution.

• You are a couple using a single profile. We encourage our members to use paired profiles, but we understand that not all couples feel comfortable using separate accounts. If you're not part of a couple and mislead other members to believe you are, we'll ban you permanently.

• Your account is listed as a different gender than how you present yourself. We absolutely don't want to police your description or your gender, even if it doesn't match the way you present yourself, but other members may think you're a catfish and flag your profile. If this happens to you and it wasn't your intention to deceive anyone, we will unban you.

• You have created several accounts in the past. You can terminate and create a Feeld account as many times as you want, but if other members see several accounts with similar photos and/or description, they may suspect that you're fake or a bot and flag your account. This can also happen if you create multiple accounts by accident.

• A member has felt uncomfortable or threatened by something on your profile, or something that occurred in person.

Your account may also be banned if you've inadvertently breached our rules. To help you identify any issues, we've also compiled a (non-exhaustive) list of things that will get you banned.

What will definitely get you banned:

• Your photos are sexually explicit, or they show nudity, violence, hate speech or guns. Read our Photo Guidelines to understand what type of photos are not allowed.

• You have sent unsolicited photos of genitalia or of sexual nature to other Feeld members.

• You have photos of or with children on your profile.

• Your profile description includes links to third-party websites and apps or phone numbers. While linking your Instagram is allowed, other members may suspect you're not real and report your profile. Including Kik, Telegram or Google Meet handles is not allowed.

• Your profile advertises a product, a service or an event. To protect our Community, only our official partners can advertise events on Feeld. If you'd like to partner with us, please get in touch.

• Your profile description solicits money for sex, or includes mentions to OnlyFans, Cash App or findom.

• Your profile description or photos contain threatening, abusive, offensive, racist, xenophobic, ageist, ableist, homophobic, transphobic, and/or sexist comments.

• You have been threatening, abusive, offensive, racist, xenophobic, ageist, ableist, homophobic, transphobic, and/or sexist or otherwise discriminatory to other Feeld members, on chat or offline.

• You use Feeld to catfish other members, or you're misrepresenting yourself in your description and/or photos.

• Your online or offline behaviour breaches our Community Guidelines.

If you think you've been banned unjustly, please reach out to our Support team. We'll verify the reason for the ban and restore your access, if justified.

Even when you have breached our guidelines, bans aren't necessarily final, and you will have the right to appeal in most cases. We will take into account the severity of the situation, and we may give you a warning before unbanning you and/or limit access to your account temporarily. We'll make this decision at our discretion, and we reserve the right to permanently ban any accounts that breach our Community Guidelines, Photo Guidelines and Terms of use. We're not able to offer any refunds for banned accounts.