If you're getting a 'Your phone number is already in use' error message, you may have another active Feeld account.
When you're creating a new Feeld account:
If you can remember the email address or Facebook account you originally used to create your Feeld account, please log in to your original account. You can delete the original account or link it to a different email address from App Settings.
If you can't remember the email address or Facebook account you used, please send us your phone number (including country code) so we can assist. You can contact us by using the chat icon in the lower right corner of this screen.
When you're trying to log in to your Feeld account:
You may be trying to log in using an email or Facebook account that is different from the one you used to register for Feeld. Please try to log in with a different email address or Facebook account.
If you created your Feeld account using Facebook, you'll need to link it to your email before being able to use your email as a login method, and vice versa.
Why is one of my chats ‘Deleted’ and why can’t I send messages to it?
If one or more of your Connections shows in your chats list as ‘Deleted’, and you're not able to send messages to it, it's because that Connection‘s profile has been made temporarily or permanently unavailable.
We're working to show clearly when an account is no longer available. In the meantime, this is what you should know:
Connections that show as ‘Deleted’ are temporarily or permanently unavailable, and you won't be able to send messages to these Connections. To protect their privacy, you won't be able to see their profiles either.
A Feeld account may be unavailable for different reasons. To protect those members' privacy, we cannot provide specific details. However, in some cases where those members have been blocked, they may appeal their block. If the block is lifted, you will be able resume your chat provided that you don't disconnect from them.
If you're not able to access a Connection's profile or it shows as ‘Deleted’ and you suspect it's a different issue, please email us at support@feeld.co. We won't be able to share any details of your Connection with you for privacy reasons, but we'll confirm if the behavior you're experiencing is expected.
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