Issues logging In

Having trouble logging in to the Feeld app? This article outlines the common issues and how to fix them. 

Common login issues

Here are the common reasons Members have trouble logging in and how to fix them:

Using the wrong email

Issue:

You signed up using an email, but are trying to log in using a different email address. 

This will result in an email to the address you entered letting you know that email isn’t associated with an account.

Fix:

Log in with the correct email. 

Note: Be sure you signed up with an email and not Apple or Facebook. See trying the wrong login method for more on this.  

Trying the wrong login method

Issue:

Feeld offers 4 login methods: email, Apple, Facebook, and Google. If you try logging in using a method you haven't set up for your account, Feeld won’t recognize you.

Fix:

Log in using a login option you have set up in your account. If you’re unsure how you signed up, try the other options. The app will let you know if there’s no account associated with that method/credentials combo. 

Note: You can add login methods to your account after you log in if you want.

Using the wrong Facebook account

Issue:

You signed up with a Facebook account, but you’re trying to login with a different Facebook account. 

Note: Feeld may automatically log into any account your device/browser is already logged into. If this happens, you’ll get a message letting you know there’s no Feeld account associated with that Facebook account. See Facebook: Device is logged into a different Facebook account.

Fix:

Use the login details that match the account you signed up with. If you have multiple Facebook accounts, try each, but be sure your device isn’t logged into an unassociated account already. 

Facebook: Device is logged into a different Facebook account

Issue:

Your device/browser is logged into a different Facebook account than the one you signed up to Feeld with. 

Feeld may automatically log into the account your device/browser is already logged into. If it’s not the account you signed up with, you’ll get a message letting you know there’s no Feeld account associated with that Facebook account..  

Fix:

1. Log out of Facebook in your device settings.
2. Log out of Facebook in your device browser (including Incognito tabs).
3. Log out of the Facebook app.
4. Open Feeld > tap Log in > tap Facebook 
5. Enter the correct Facebook details in the browser popup that opens.

None of these fixes worked

If you’ve tried the fixes listed with no success, contact us using the chat widget here in the Help Center. Include the email address and phone number associated with your Feeld account in your message and we’ll investigate further.