If you lost a Connection you'd been talking to and it felt like a glitch (for instance, they disappeared without the 'X disconnected from you' notification), then please:

  • Pull down the Connections page to refresh. 

If the connection hasn't reappeared, contact our Support Team (by tapping on the Messenger Launcher ↘) with the username of the person you're hoping to reconnect with. 

*Please note that if we see that the other person was the one to disconnect, we won't be able to restore the connection. 

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