When you create a Feeld account or log in using your email address, you’ll be sent an account verification link by email. That email contains a Confirm my email or Log in to Feeld button you need to click to finish log in or account set up.
If the link isn’t working for you, this article outlines the most common issues and how to fix them.
Note: If you haven’t received the verification email at all, check out: Not receiving account verification email
Using a VPN
Issue:
Many VPNs include features that block things like ads and malware. While Feeld does not contain those, this type of software can also block the tools we use to move your info from your email to the Feeld app. This causes the Feeld app to open, but the login process doesn't finish.
Fix:
Turn off your VPN and try logging in again.
Opening the verification link from a different device
Issue:
For the link to work, it needs to be opened on a device with the Feeld app installed. Opening on a different device won’t work.
Fix:
If you can’t access the email on the device with Feeld installed, you can forward the email to an address you do use there.
OR
Copy the Confirm my email / Log in to Feeld button URL on a different device/computer and send that URL to your Feeld device using a different app (like SMS or Airdrop).
Opening an old verification email/link
Issue:
When you request a new verification link, any previous verification links you’ve received automatically expire. If you try to use an old link, you’ll get an error message in Feeld.
Sometimes your email client automatically opens whatever email you were viewing there last. This can cause confusion if it opens an old verification email from Feeld.
Fix:
Delete all previous link emails and try logging in again. This will ensure the new link isn’t mistaken for an expired one.
Using third-party browsers and email clients
Issue:
Tapping the Confirm my email or Log in to Feeld button in the verification email leads to a blank page, or a page that asks if you want to open a link, instead of opening Feeld.
This is most common when you're using third-party browsers and email clients on your mobile device.
Fix:
Use the default browser and email client for your device:
- iOS: Use the Safari browser and the Mail app
- Android: Use the Chrome browser and the Gmail app
OR
Tap and hold the Confirm my email / Log in to Feeld button and copy the URL address. Then, in any browser on the device where Feeld is installed, paste the link into the URL bar and go to the address.
If you’re still taken to a blank page, try opening the link in Safari (on iOS) or Chrome (if you use Android).